Refund policy

Seeds are only replaced in cases of low germination. You must provide proof, if possible, otherwise we will not be able to process a replacement if germination guidelines are not properly understood and applied. No refunds are possible. Refunds for incorrect delivery addresses or incorrect shipping information will be handled on a case-by-case basis and will unfortunately result in delays beyond our control. We ask for your patience when this situation arises.

Paid and free shipping is via standard mail; shipping is waived if the order exceeds the indicated free shipping limit, where applicable.

Seeds are open-pollinated and may be subject to crossbreeding, but some varieties are isolated and will be marked accordingly. Buyers accept that packages are often overpacked to allow for additional plants to be sown in the event of crossbreeding. We make every effort to avoid harvesting off-phenotype (or inaccurate) plants.

International orders seized by customs will not be refunded. It is the customer's responsibility to check with local authorities before ordering seeds.

Customs duties, taxes, and fees are the buyer's responsibility. PepperMerchant.net is not responsible for duties and taxes applicable to imported products. We do our best to pre-approve and pre-estimate prices for full delivery.

FregataPepper.com is not responsible for refunds for orders blocked or held by postal agencies or countries during postal strikes. We make every effort to provide you with seeds both before and after any postal union action.